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What Governs Your Account and Our Service

Your use of pk344 is subject to these terms, which apply where access is permitted under local law in eligible regions of Pakistan.

Account TermsData PolicyCookie NoticeUser RightsContact Paths
pk344 What Governs Your Account and Our Service
POLICY CONTACT PATHS

Reach Us on Legal and Account Questions

Team online

Account and Policy Support

Contact our support team for questions about your account terms, data rights, or policy clarifications. We handle requests in English and respond during active support hours.

Data Request Channel

Submit a data access or correction request through the same support channel. Include your registered mobile number so we can locate your account record quickly.

Wallet Query Escalation

For disputes linked to JazzCash, Easypaisa, or Raast transactions, raise a wallet query via support and include your transaction reference number for faster resolution.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights

We use SSL encryption on all account sessions, and your login is verified through a one-time PIN sent to your registered mobile number. Account security starts at the point of access — not just at the payment step.

Cookie Use

We use session cookies to keep your account active and analytics cookies to understand how the service is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are kept for the period required under applicable obligations. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Account Security

Your account is protected by mobile OTP verification at login. If you suspect unauthorised access, contact support immediately and we will freeze activity on the account.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit requests through our support channel with your registered mobile number as identification.

Common Questions About Our Terms

These answers cover what Pakistan accounts need to know about policy, data, and access rights. If your question isn't here, reach out through support.

Access depends on local law and eligible regions. Open an account to see what's available where you are, or contact support to check regional eligibility before proceeding.

Payment data is processed through each provider's own security layer. We receive only what we need to confirm and reconcile your wallet transaction — no payment credentials are stored on our side.

Yes. Contact support with your registered mobile number and we will send you a summary of the personal data we hold on your account within a reasonable timeframe.

Raise a correction request through support. Include the field that needs updating and the correct details. We verify identity via your registered mobile number before making changes.

If we update these terms, we'll notify you before the change takes effect. If you don't accept the update, close your account through account settings before the effective date.

Raise a wallet query through support and include your Raast transaction reference number. This lets us match the record on our side and work through the dispute with you directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.